Thank you for shopping with Hooks N Loops! Each item is lovingly handmade, and we want you to be happy with your purchase. Please read our policy below so you know what to expect.
Ready-Made Items
- Return window: 7 days from the date of delivery.
- Condition: Item(s) must be unused, unwashed, and in original condition with tags/packaging intact.
- Refunds: Once we receive and inspect the returned item, we'll issue a refund to your original payment method within 14-21 business days. Original shipping costs are non-refundable.
- Exchanges: Happy to exchange for a different size or color, subject to availability.
Custom & Made-to-Order Items
Because custom pieces are made specifically for you (custom sizes, colors, or designs), these items are final sale and not eligible for return or refund, except in cases of defect or error on our part (see below).
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered:
- Contact us within 48 hours of delivery with your order number and photos of the issue.
- We'll happily send a replacement, repair the item, or issue a full refund (including shipping) — your choice.
Non-Returnable Items
- Custom/made-to-order pieces (see above)
- Items marked "Final Sale" or purchased during clearance
- Gift cards
- Items showing signs of wear, washing, or use
How to Start a Return
- Email us at hello@hnlcrochets.com with your order number and reason for return.
- We'll send you return instructions and an address to ship to.
- Pack the item securely (crochet loves care!) and ship it back within 7 days of approval.
- Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.
Late or Missing Refunds
If it's been more than 21 business days since your return was received and you haven't seen a refund, please check with your bank or card provider first — processing times can vary. Still no luck? Reach out to us at hello@hnlcrochets.com and we'll sort it out.
Cancellations
- Ready-made items: Can be canceled within 24 hours of purchase, as long as the order hasn't shipped.
- Custom orders: Can be canceled within 24 hours of placing the order by sending an email reply from your Order Confirmation, to hello@hnlcrochets.com, before work has begun. Once we've started crocheting your custom piece, it can no longer be canceled.
Questions?
We're a small handmade business and always happy to help. Reach out anytime at hello@hnlcrochets.com or through our shop messages.
