How To Order

How to Order from Hooks N Loops

Step 1: Browse Our Products

• Visit our online store at www.hnlcrochets.com/shop.
• Use the Currency drop-down list to select your preferred currency.
• Explore our categories and choose the products you’d like to purchase.
• Please note that our crochet items are in limited supply, so be sure to check our stock availability. Some items are available for pre-order with a lead time of up to 14 days, as each piece is carefully handcrafted.

Step 2: Add to Cart

• Once you find a product you like, select the desired quantity and click the “Add to Cart” button.
• Continue shopping and add more items to your cart if needed.

Step 3: View Cart

• When you’re ready to review your selections, click on the shopping cart icon at the top right corner of the page.
• Ensure the items and quantities in your cart are correct.

Step 4: Proceed to Checkout

• Click the “Checkout” button to proceed with your order.
• If you have a discount coupon, please enter your discount code.

Step 5: Enter Shipping Information

• Offers worldwide delivery.
• Fill in your shipping details, including your name, address, and contact information.
• Confirm that all the details are correct.

Step 6: Shipping Charges

Step 7: Choose Payment Method

• We are pleased to offer multiple payment options for your convenience. You can securely complete your purchase using credit or debit cards, including Visa and Mastercard. We also accept payments via PayPal.
• Additionally, FAVEPay will be available as a payment option starting at the end of August 2024 for Singapore & Malaysia shoppers.
• Enter your payment details securely.

Step 8: Review and Place Order

• Review your order summary, including the items, shipping information, and total cost.
• If everything is correct, click the “Place Order” button to complete your purchase.
• Once an order is placed, cancellation is not allowed. You may email hello@hnlcrochets.com if you have any inquiries.

Step 9: Order Confirmation

• You will receive an order confirmation email with your order & payment details and a receipt.

Step 10: Shipping and Delivery

Step 11: Overseas Postage Rates – Transit Time

Below stated an approximate transit time for your order to reach you. Allow another week for pre-ordered items as we need time to crochet.

Notes:

• * Major cities/ Office of Mail Exchange may differ for registered and surface mail.
• * By truck to KL.
• ** Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
• ** Any delay at the destination countries is beyond the control of Singapore Post.
• ** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.
• ** Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance.
• ** For festive postings to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time.
• ** Registered Mail/ Package (International) requires an additional 2 days as it is a recorded delivery service.
• + The sailing/transit time is based on the Surface Mail Dispatch Schedule. You can request for a copy from the Customer Service Officer at the Post Office.
• For more information, do check out Delivery Rates | Singapore Post (singpost.com)

• Need Assistance?
• If you have any questions or need help with your order, please get in touch with us HERE or email hello@hnlcrochets.com

Thank you for shopping with Hooks N Loops!